Privacy Policy
Effective Date: 1st January 2024
Last Updated: 1st January 2024
All London Recovery ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
1. Information We Collect
Personal Information You Provide to Us
We may collect personal information that you voluntarily provide to us when you:
- Request our vehicle recovery services
- Contact us via phone, email, or our contact form
- Submit an enquiry through our website
- Request a quote for our services
The personal information we may collect includes:
- Name and contact information (email address, phone number, postal address)
- Vehicle details (make, model, registration number, location)
- Payment information (for services rendered)
- Any other information you choose to provide to us
Information Automatically Collected
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type and version
- Operating system
- Pages you visit on our website
- Date and time of your visit
- Referring website addresses
Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Non-essential cookies are only activated after you have given your active consent via our cookie banner.
We use Google Analytics 4 (measurement ID: G-1FF0BS6XDQ) and Google Tag Manager (GTM-KRR3LTHJ) to analyse website traffic and measure advertising performance. These services only receive data after you have consented.
We use the following types of cookies:
- Essential Cookies: Necessary for the website to function properly
- Analytical Cookies: Help us understand how visitors interact with our website (only with consent)
- Marketing Cookies: Used to measure advertising effectiveness (only with consent)
For full details see our Cookie Policy.
2. How We Use Your Information
We may use the information we collect for various purposes, including:
- To provide, operate, and maintain our vehicle recovery services
- To process and respond to your enquiries and service requests
- To dispatch recovery vehicles to your location
- To communicate with you about your service request
- To process payments for services rendered
- To improve our website and services
- To comply with legal obligations
- To protect our rights and prevent fraud
3. Legal Basis for Processing Your Information (GDPR)
If you are located in the European Economic Area (EEA), we process your personal information under the following lawful bases:
- Performance of a Contract: To provide you with our vehicle recovery services
- Legitimate Interests: To improve our services and prevent fraud
- Legal Obligation: To comply with applicable laws and regulations
- Consent: Where you have given us explicit consent to process your information
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist us in operating our business (e.g., payment processors, towing partners)
- Legal Requirements: If required by law or in response to valid requests by public authorities
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: Where you have given us permission to share your information
All third-party service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure socket layer (SSL) encryption for data transmission
- Regular security assessments and updates
- Access controls and authentication protocols
- Staff training on data protection and privacy
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Generally, we retain customer information for:
- Service records: 7 years (for legal and insurance purposes)
- Enquiry data: 2 years after last contact
- Website analytics: 26 months
7. Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal information in certain circumstances
- Right to Restrict Processing: Request restriction of processing of your personal information
- Right to Data Portability: Request transfer of your information to another organisation
- Right to Object: Object to processing of your personal information
- Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to such transfers.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any linked websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy or our data handling practices, please contact us:
All London Recovery
📞 Phone: 020 3828 7723
For data protection enquiries, you may also contact the Information Commissioner's Office (ICO) at www.ico.org.uk.
Contact Us